To get the issue that you found fixed faster please do the following:

• Be Specific - say exactly what you did, in the order you did it. The menu option "Load" is different to Alt-L.
• Be Verbose - having information you don't need is better than not having information you do need.
• Avoid Pronouns - don't say "it" or "the window", it can be ambiguous.
• Read What You Wrote - and be sure that someone else could understand it.

Here is the minimun information that I require:

• Operating System
• Operating System service packs
• 32-bit or 64-bit
• Any text from an exception

 You can also report a bug directly to cases @ systemwidgets.fogbugz dot com

Any issues reported through email will be entered directly into the issue database. A ticket number will be emailed directly to you. You can use this to track the progress of your issue report.