I'm disappointed with Eziriz's tech support of late. I have been trying to contact them for about 3 weeks now. At first, I thought they were ignoring me. I decided to give them the benefit of the doubt when I read the thread called "Anybody home at Plimus?" on the Business Of Software forums at Joel On Software.

Basically, the thread talks about Plimus' email support probably having their spam filters too aggressive and eating a LOT of their emails. Several posters mentioned that using the online forms works very well. I decided to use the online form at Eziriz's website, but that went into a black hole as well.

What is frustrating about the whole thing is the total lack of non-communication. Nothing, zip, zilch, nada, not even an email saying that they got any of my emails. I don't think I've been a bad customer. I now know that MMC 3.0 snapins are a major pain to protect, because it constantly breaks .NET Reactor. Heck, even a "You are a customer that drains our support time, and unprofitable" is much better than this total silence. At least then, I would know where I stand and could take my business elsewhere.

PainlessSVN has been delayed because of this. I have a significant issue with the protected assembly not working on Windows 2003 Server Standard Edition. I'm in a bind, because my budget for protection tools is gone. I'm stuck with .NET Reactor. I does work very well for non-MMC snapins, though. I haven't had any problems with any of the other utilities I protected with it.

So Eziriz now falls in the disappointing category of very good product, with abysmal tech support.