I was wide awake early this morning, around 4 AM, and couldn't get back to sleep. So I decided to do a little cleaning up and tie lose ends for SystemWidgets. The first thing that I wanted to do was to close my eFax account, since I didn't need it, and it was eating up money that I need for other things.

The first thing I did was to look for a way to close the account myself. Nothing in the FAQ. So I scratch my head. So I kept looking, and found something under Billing: "You need to initiate a chat session, in order to discontinue your account." WTF?!?

Ok, so I initiate the chat. I tell the customer service agent; "Hi, I want to close my account." To which the agent responded with some long spiel about losing me as a client. So I'm thinking, "close my acount!" So now he launches into refunding two months, and wanting me to stay for two months free, then I can see if I want to cancel then.

So, I repeat myself a second time. "Close my a account, I don't want free anything. Just close my account now." So, the agent proceeds to ask me what are my reasons, and gives me a list of 5 choices. I pick two, but I can't remember what they were. The agent launches into another spiel.

By this time, I'm pissed off and very cranky. I'm now thinking "CLOSE-MY-FRAKING-ACCOUNT!!!" I know that this person is reading from a canned script, so he's not to blame for the blatant stuff. I proceed to repeat myself calmly, a herculean task now; "Close my account. I want it closed, discontinued, canceled. Capiche?" So now he finally gets it, and closes the account. GOOD GRIEF, ON A BICYCLE!

I was too angry, so I missed the chance to copy the text of the chat. So officially... eFax you suck! Don't annoy your customers like that.

Now, can anybody recommend a fax service that doesn't suck like that?